FREE SHIPPING ON U.S. ORDERS OVER $75

Return Policy

Shipping & Delivery

Orders will be processed, packaged, and shipped within 1-3 business days of the purchase. Orders generally take 3-7 business days to be delivered once they are shipped out domestically within the United States. Items shipped outside of the US can take anywhere from 2-4 weeks to deliver.

For free shipping,  your subtotal amount must be $75 or more (not including any non-free shipping items such as basketballs). Free shipping is only for orders shipped within the United States. All international orders are subject to shipping costs. 

Privacy & Security

We do not share ANY of your information with any company that is not named Ballislife LLC. We strive to protect our customers and their information.

Returns & Replacements

Returns are accepted; however, the customer must incur the shipping charges to and from. You must contact us via e-mail (sales@ballislife.com) or phone within 3 business days of receiving the item, and we must receive the returned item within 14 business days of delivery in order to get a full refund/replacement. 

Refunds

Refunds are only allowed if the order has not yet shipped. If the order is shipped, we can issue a refund only when the package is returned back to us in the same condition as it was sent. We can only issue refunds within 30 days of the purchase. After 30 days from the purchase, we can only issue store credit.  In all other cases, we can issue store credit. If you have any questions in regards to refunds, exchanges, or store credit, feel free to e-mail us at sales@ballislife.com.

Ordering

Items ordered and cleared for payment will be packaged within 1-3 business days. In the event that we are out of stock on an item that you ordered, we will contact you and let you know what options you have. Options include selecting a different size, color, or design for the equal amount of the purchased item, or we can issue store credit to your account for the amount of the purchased item.

Viewing Orders

If you sign up for an account, you can view your orders status in your account. You will also be able to receive discounted coupons and promotions. However, if you place an order as a guest, you will not be able access to view the order status of your account, but you will receive e-mails in regards to your order and its status. 

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